Contact Us
If you need help with account questions, technical concerns, or general feedback, our support team at Menace is ready to assist. Contact us for account-related issues, payment queries, help with deposits and withdrawals, or questions about promotions and bonuses. We respond quickly via live chat, email, and phone so you can get back to playing. We can also advise on verification and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; chat replies in minutes, email within 2 hours) |
| General enquiries | [email protected] (billing and account queries; email reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; reply within 48 hours) |
| Phone | +1 416 523 8794 (English; weekdays 09:00-18:00) |
| Working hours | 24/7 email monitoring; phone support Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases that require explanations or documents. Please send your message to [email protected] with a clear subject line and include your account ID and up to date contact details to avoid delays. Providing attachments and a concise description helps our team resolve matters faster.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple requests like account or payment questions are usually handled the same day, while verification checks or complex disputes may require extra time depending on their nature. If your issue needs escalation, our team will update you with an estimated timeline and next steps so you know what to expect.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve Menace and make the site easier to use for Canadian players. Every message is read carefully by our team and used to refine features, promos and support. Send notes anytime; your input helps shape updates and the overall user experience.