Privacy and Data Policy
This Privacy Policy explains how Menace collects, uses, and protects the personal information you provide when you create an account, make transactions, or use our site and services in Canada. We take privacy seriously and describe below the types of information we gather, how it is used, how we protect it, and the choices available to you.
Types of data we collect
Personal data
We collect personal information you provide when registering or contacting support, such as your name, email address, date of birth, postal address, phone number, identity documents for verification, and payment or wallet details needed to process deposits and withdrawals.
Technical data
Technical data includes IP address, device and browser type, operating system, device identifiers, language and locale settings, and diagnostic or crash data. We use this information to keep the site working and to prevent fraud and abuse.
Transactional and activity data
We record transactional data such as deposits, withdrawals, bets, game activity, bonus activity, and session timestamps. We also log activity within your account, including login history and support interactions, to help with account protection and troubleshooting.
How we use your information
We use collected data to provide and improve our services, operate and secure accounts, process payments, verify identity and age, comply with legal and regulatory obligations, detect and prevent fraud, and respond to support requests. Aggregated, non-identifying usage data may be used for analytics and service optimisation.
Data protection and storage
We store personal information on secure servers and implement administrative, technical, and physical safeguards such as access controls, encryption in transit, and regular security reviews. Access to personal data is limited to authorised staff and third-party providers who require it to perform services. We retain information only as long as necessary for the purposes described or as required by law.
Cookies and tracking technologies
We use cookies, pixels, and similar technologies to remember preferences, support logins, analyse site performance, and deliver tailored content. You can control cookie preferences through your browser settings or our cookie controls on the site, though disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share personal data with third parties such as payment processors, fraud prevention services, identity verification providers, analytics vendors, customer support platforms, and legal or regulatory authorities when required. These partners are contractually bound to protect your information and may only process it for the services they provide.
User rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data, as well as rights to restrict or object to certain processing. You may also request a copy of personal data we hold about you in a commonly used format.
Access, correction and deletion
To access, update, or request deletion of your personal information, contact our privacy team at [email protected]. We will respond to requests in line with applicable law and will verify your identity before making changes.
Policy updates
We may update this Privacy Policy from time to time. When changes are significant, we will provide notice on the site or by other means. Continued use of our services after an update constitutes acceptance of the revised policy.