Terms, Conditions, and Rules

Welcome to Menace. This Terms and Conditions page explains the rules that govern access to and use of our platform, and sets out the legal relationship between our company and people who register, deposit, play, or otherwise use our services in Canada. The information below covers account management, eligibility, acceptable use, promotions, payments, dispute handling, and how we update these terms. Continued access or use of our site constitutes agreement to these rules, so readers should review them carefully and contact our support team for any clarifications.

Account Responsibilities

Account holders must provide accurate, current personal information during registration and keep credentials confidential. Each person is permitted one account only; duplicate or shared accounts may be suspended and winnings voided. Identity verification (KYC) and proof of address are required before certain withdrawals or account changes. Promptly reporting unauthorized access or any suspected fraud helps protect the account and other users. Account security measures such as strong passwords and two-factor options should be used where available.

Eligibility Requirements

Access to our services is limited to individuals who meet local legal requirements. Canadian players must meet the provincial gambling age - commonly 19 - and comply with applicable laws in their province or territory. Residents of jurisdictions where online gambling is prohibited are not eligible to open an account. Eligibility is the user’s responsibility; we reserve the right to restrict or close accounts that do not meet our verification checks or licence conditions.

Acceptable Use of the Service

Platform use is permitted only for lawful, personal entertainment. Activities such as money laundering, collusion, automated gameplay (bots), intentional exploitation of bonus terms, or any conduct intended to manipulate games or the cashier are prohibited. Circumventing geo-restrictions by VPN or other means is not allowed. Abuse of the platform, harassment of staff or other players, and attempts to compromise system integrity will result in account action and possible legal referral.

Bonus and Promotion Rules

Promotional offers require opt-in where stated and are subject to specific terms published with each promotion. Only one active bonus may be used per account if stipulated, and wagering requirements, game contribution rates, maximum bet limits, and validity periods apply. Misuse or suspected bonus abuse permits withholding or forfeiture of bonus funds and winnings. Any region-specific or CAD-denominated promotions will be governed by the terms displayed at the time of the offer.

Deposits and Withdrawals

We accept a range of payment methods including cards, Interac where available, e-wallets, and supported cryptocurrencies. Minimum and maximum limits, processing times, and third-party fees vary by method; a common minimum deposit level is CAD 20. Withdrawals are processed in accordance with our verification policies and may be returned via the original deposit method where possible. Withdrawal caps, staging of large payouts, and compliance checks may apply to protect against fraud and to meet regulatory obligations.

Dispute Handling

Customer issues should be raised with our support team via live chat or email in the first instance. Acknowledgement of a complaint will be provided promptly and we aim to investigate and respond within a reasonable timeframe. Users must supply requested documentation to facilitate investigation. Where unresolved, disputes will follow the escalation procedures set out in account help pages and be handled in line with the licence and governing law applicable to our operations.

Updates to the Terms

These Terms and Conditions may be amended from time to time to reflect legal, operational, or business changes. Material changes will be communicated by notice on our site or by email where appropriate. Continued use of the platform after publication of updated terms indicates acceptance of those changes. Users should review this page regularly to remain informed of current rules and obligations.