User Privacy Policy
Protecting your personal information is a top priority for our team, and this Privacy Policy explains how we collect, use, and safeguard data when you interact with Menace. The following pages describe the types of information we gather, the purposes for which it is processed, how we protect it, your choices and rights under applicable Canadian privacy laws, and how to contact our privacy team. Please read these sections carefully so you understand how your data is handled across our casino, sportsbook, cashier, and support services.
Types of Data We Collect
Personal information includes name, date of birth, contact details, government ID for verification, and payment information when you register or make transactions. Technical data covers IP address, device identifiers, browser and operating system, and log files generated during sessions. Transactional records refer to deposits, withdrawals, bet history, game play, bonus activity, and communication with support. We collect only what is necessary to provide our services and to meet legal and regulatory obligations in Canada and other jurisdictions.
How We Use Information
Account management and verification are primary uses - we process data to create and maintain your account, perform KYC checks, and prevent fraud. Responsible gaming and compliance require analysis of play patterns and transactions to implement limits, self-exclusion, and anti-money-laundering measures. Operational purposes include processing payments, delivering services, responding to support requests, and improving platform stability and security. Aggregated, non-identifying data may be used for analytics and system optimization.
Data Protection and Security Practices
Strong technical and organisational safeguards protect your information. Encryption in transit and at rest, access controls, secure servers, firewall and DDoS protections, and routine security assessments are applied across our systems. Only authorized personnel with a legitimate business need can access personal data, and we require third-party partners to meet comparable security standards. Retention periods follow legal requirements and business needs; we securely dispose of data when no longer necessary.
Cookies and Tracking Technologies
Cookies, web beacons, and similar technologies help maintain sessions, remember preferences, and provide basic functionality. Analytical cookies allow us to measure site performance and improve user experience, while advertising cookies may be used by third parties to deliver tailored offers. You can manage cookie preferences through our cookie settings and browser controls. Blocking certain cookies may limit functionality of the site or cashier.
User Rights: Access, Correction, Deletion
Canadian users may request access to their personal data, correction of inaccuracies, or deletion where permitted by law. Requests should be submitted via our support channels or privacy contact; we will respond within applicable statutory timeframes and may request identity verification to protect your account. Some information must be retained to comply with legal, tax, or anti-fraud obligations and cannot be erased immediately.
Data Sharing and Third Parties
Certain information is shared with trusted third parties to deliver services - payment processors, identity verification services, game providers, analytics vendors, and regulatory authorities when required. Contracts and data processing agreements are used to ensure third parties handle data lawfully and securely. We do not sell personal information for direct marketing to third parties outside our group.
Updates to This Privacy Policy
Policy updates may be necessary to reflect legal changes, new services, or improved practices. Material changes will be communicated through our website and, where appropriate, by email. Continued use of our services after notices of change constitutes acceptance of the revised policy. For questions or to exercise privacy rights, contact our privacy team via the support centre in your account.