General Terms and Conditions
These Terms and Conditions describe the rules that govern your use of Menace’s online casino and sportsbook services in Canada. They set out the relationship between you and us, describe account duties and eligibility, and explain how promotions, payments and disputes are handled. We expect all users to read and accept these terms before playing or placing bets.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a valid email and personal information that reflect your legal identity. Do not share login credentials. We may suspend or close accounts where we suspect fraud, multiple accounts, chargebacks, bot activity, bonus abuse or breaches of these terms. You must notify us immediately of any unauthorized access.
Verification
Before withdrawals or for certain account activity we may require identity verification. This can include photo ID, proof of address and, where relevant, source of funds. Verification is a routine safety check and must be completed on request to process payments or lift account restrictions.
Eligibility requirements
To use Menace you must be of legal gambling age in your province or territory (usually 18 or 19) and located in a jurisdiction where online gambling is permitted. One account per person is allowed. Use of VPNs or other tools to bypass geographic checks is prohibited and may lead to account closure and forfeiture of funds.
Acceptable platform use
Users must not engage in activity that compromises fair play or platform security. Prohibited conduct includes collusion, use of automated betting software, exploiting known system faults, and attempting to manipulate games or promotions. We may limit, withhold or void bets and winnings where unacceptable use is detected.
General bonus and promotion rules
All bonuses and promotions are subject to specific terms available on the promotions page. Generally, bonuses may require opt-in, have wagering requirements, game contribution rules and maximum bet limits while wagering. Only one promotional offer may be active at a time where specified. Misuse or manipulation of offers may result in forfeiture of rewards.
Deposits and withdrawals
We accept a range of payment methods suitable for Canadian players, such as Interac, Visa Debit, recognised e-wallets and supported cryptocurrencies. Deposit and withdrawal options, minimums and processing times vary by method and are shown in the cashier. Withdrawals are subject to verification and may be paused for compliance checks. We do not control fees charged by banks or external payment services.
Dispute resolution
If you have a dispute concerning your account, please contact our support team so we can investigate. We aim to respond promptly and provide a clear explanation of any decision. If an issue cannot be resolved directly, you may seek independent consumer advice or legal remedies available in your jurisdiction.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be published on-site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms. Please review this page regularly to stay informed.